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ServiceNow HCM Training Search and knowledge base

ServiceNow HCM Training

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M1 — ServiceNow Platform Fundamentals

ServiceNow architecture and navigation

Instances and domains

Tables, forms, and lists

Roles and access control

M2 — HR Service Delivery Overview

HRSD module structure

HR cases and task types

HR profiles and employee records

SLA configuration for HR

M3 — Employee Center Portal

Employee Center setup

Topics and content management

Search and knowledge base

Mobile experience

M4 — HR Case Management

Case creation and assignment

Case workflows and approvals

Escalation and SLA tracking

M5 — Service Catalog for HR

Catalog item design

Record producers

Fulfillment workflows

M6 — Workflow and Flow Designer

Workflow Editor basics

Flow Designer actions

Integration with external systems

Approval workflows

M7 — Analytics and Reporting

HR dashboards and KPIs

Performance Analytics for HR

Scheduled reports

Data export and integration

M8 — Real-World Projects and Interview Prep

Onboarding automation project

Employee service portal build

Portfolio building

Interview preparation

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