Blog
Why Great Customer Service Beats Great Advertising
why great customer service beats great advertising: Advertising can create attention, but service converts it — and converts it at...
15 Customer Retention Strategies That Increase Profits
15 customer retention strategies: Retention is profitable because it is cheaper than acquisition, it compounds into referrals and lower service...
How to Stop Procrastinating and Start Executing
how to stop procrastinating and start executing: Procrastination is not usually laziness — it is an avoidance response to an...
The Productivity Secrets of Top Business Leaders
productivity secrets of top business leaders: The productivity of a senior leader is not about working faster — it is...
Why Successful People Focus on Less, Not More
why successful people focus on less not more: Focus is subtraction, not concentration. Most people try to focus by trying...
The Power of Strategic Thinking
power of strategic thinking: Strategic thinking is the discipline of seeing the second-order effect, the system around the decision, and...
How to Stay Motivated When Results Are Slow
stay motivated when results are slow: Motivation collapses when effort and outcome are judged on the same clock, because the...
Time Management Lessons from High Achievers
time management lessons from high achievers: Five lessons that hold up under testing — single-task rather than parallel-task, because context...
The Daily Habits of Successful Entrepreneurs
daily habits of successful entrepreneurs: The habits that carry founders through the difficult middle are unglamorous and repeatable: a fixed...
From Idea to Revenue: A Practical Startup Guide
from idea to revenue startup guide: The path is six stages, and each one has a gate you must pass...
