ServiceNow HCM Training
Flow Designer actions
ServiceNow HCM Training
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M1 — ServiceNow Platform Fundamentals
ServiceNow architecture and navigation
Reading
Instances and domains
Reading
Tables, forms, and lists
Reading
Roles and access control
Reading
M2 — HR Service Delivery Overview
HRSD module structure
Reading
HR cases and task types
Reading
HR profiles and employee records
Reading
SLA configuration for HR
Reading
M3 — Employee Center Portal
Employee Center setup
Reading
Topics and content management
Reading
Search and knowledge base
Reading
Mobile experience
Reading
M4 — HR Case Management
Case creation and assignment
Reading
Case workflows and approvals
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Escalation and SLA tracking
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Case templates
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M5 — Service Catalog for HR
Catalog item design
Reading
Record producers
Reading
Order guides
Reading
Fulfillment workflows
Reading
M6 — Workflow and Flow Designer
Workflow Editor basics
Reading
Flow Designer actions
Reading
Integration with external systems
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Approval workflows
Reading
M7 — Analytics and Reporting
HR dashboards and KPIs
Reading
Performance Analytics for HR
Reading
Scheduled reports
Reading
Data export and integration
Reading
M8 — Real-World Projects and Interview Prep
Onboarding automation project
Reading
Employee service portal build
Reading
Portfolio building
Reading
Interview preparation
Reading
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Announcements
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