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Agile Scrum Master Training in Tiruchirappalli Handling conflict and difficult conversations

Agile Scrum Master Training in Tiruchirappalli

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Module 1 — Agile Foundations

Agile manifesto: values and 12 principles

Agile vs Waterfall: when to use which

Overview of Scrum, Kanban, XP and Lean

Benefits of iterative and incremental delivery

Agile mindset and common misconceptions

Module 2 — Scrum Framework Deep Dive

Scrum roles: Product Owner, Scrum Master, Developers

Scrum events: sprint, planning, daily, review, retrospective

Scrum artifacts: product backlog, sprint backlog, increment

Definition of Done and Definition of Ready

Timeboxing and sprint goals in practice

Module 3 — Facilitation and Coaching Skills

Facilitation techniques for each Scrum event

Servant leadership and powerful questions

Handling conflict and difficult conversations

Team formation stages and psychological safety

Coaching stances: teaching, mentoring, facilitating

Module 4 — Backlog Management and Estimation

Writing effective user stories with acceptance criteria

Story mapping and backlog refinement

Story points, planning poker and affinity estimation

Velocity, burndown and burnup charts

Release planning and forecasting

Module 5 — Scaling, Metrics and Tools

Scaling overview: SAFe, LeSS, Nexus, Scrum of Scrums

Agile metrics: cycle time, lead time, cumulative flow

Team health checks and continuous improvement

JIRA hands-on: boards, sprints, dashboards

Confluence for documentation and sprint notes

Module 6 — Certification Preparation and Capstone

PSM I and CSM exam patterns and question styles

Mock tests with review and gap analysis

Scenario-based interview questions for Scrum Masters

Capstone: facilitate a complete sprint simulation

Resume positioning and LinkedIn optimisation for Agile roles

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