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Home - Lessons - SailPoint IdentityIQ Training - Module 6 — Advanced Topics and Capstone Project - ServiceNow and ticketing integration

SailPoint IdentityIQ Training ServiceNow and ticketing integration

SailPoint IdentityIQ Training

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Module 1 — Identity Governance and IIQ Architecture

IGA concepts and where IdentityIQ fits

IdentityIQ architecture and components

Installation with Tomcat and database setup

Identity cube and identity model

Console, debug pages and admin interface

Module 2 — Application Onboarding and Connectors

Connector types: AD, JDBC, Delimited, Web Services

Application definition and correlation rules

Aggregation and group aggregation tasks

Provisioning policies and plan initialisation

Native identity and account schema mapping

Module 3 — Lifecycle Manager and Provisioning

Joiner, mover and leaver business processes

Workflow design and workflow blocks

Access requests and approvals

Provisioning policies and forms

Email templates and notifications

Module 4 — Rules, Beanshell and Customisation

Rule types and rule libraries

Beanshell scripting for IdentityIQ

XML object model and configuration artefacts

Custom tasks and task definitions

Extended attributes and identity triggers

Module 5 — Access Certifications and Policy Enforcement

Certification campaign configuration

Manager, application owner and advanced certifications

Revocation and remediation workflows

SoD policies, policy violations and risk scores

Out-of-the-box and custom reporting

Module 6 — Advanced Topics and Capstone Project

IdentityIQ REST API and integrations

ServiceNow and ticketing integration

Performance tuning and task optimisation

Troubleshooting common IIQ issues

Capstone: end-to-end implementation with interview preparation

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