ServiceNow Training
Flow Designer: Triggers, Actions, Subflows, Decisions
ServiceNow Training
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Module 1 — ServiceNow Platform Foundations
ServiceNow Architecture, Data Model, and Instance Basics
Reading
User Interface: Lists, Forms, Filters, and Navigation
Reading
Tables, Records, Fields, and Dictionaries
Reading
Business Rules, Client Scripts, UI Policies, and Access Control
Reading
Module 2 — ServiceNow Administration and Configuration
Company, Department, User, and Group Configuration
Reading
CMDB Basics: Configuration Items, Relationships, Classes
Reading
Import Sets and Transform Maps for Data Migration
Reading
Notifications, Service Catalog, and Request Item Configuration
Reading
Module 3 — ITSM Modules: Incident, Problem, Change, Request
Incident Management: Lifecycle, SLAs, Escalation, Assignments
Reading
Problem Management: Root Cause Analysis and Known Errors
Reading
Change Management: Lifecycle, Risk Assessment, CAB
Reading
Service Catalog, Knowledge Management, and Self-Service Portal
Reading
Module 4 — ServiceNow Scripting and Development
GlideRecord, GlideAggregate, and GlideSystem Scripting
Reading
Business Rules: Before, After, Async, Query
Reading
Client Scripts, UI Policies, Script Includes, and Scheduled Jobs
Reading
Debugging Techniques and Log Analysis
Reading
Module 5 — Workflows and Flow Designer
ServiceNow Workflows: Approval, Notifications, Activities
Reading
Flow Designer: Triggers, Actions, Subflows, Decisions
Reading
IntegrationHub and Spoke Usage
Reading
Workflow Administration and Automating ITSM Processes
Reading
Module 6 — Service Portal and CMS
Service Portal Architecture: Pages, Widgets, Themes
Reading
Creating Custom Widgets with AngularJS and Server Scripts
Reading
Service Portal Branding, Navigation, and Search
Reading
Catalog Items, Record Producers, and Mobile Experience
Reading
Module 7 — Integration and REST APIs
REST and SOAP Integration Basics in ServiceNow
Reading
Inbound and Outbound REST APIs and Authentication
Reading
Scripted REST APIs and Custom Endpoints
Reading
Mid Server, OAuth, API Rate Limits, and Error Handling
Reading
Module 8 — CMDB, Discovery and Service Mapping
CMDB Design: Classes, CIs, Relationships, and Baselines
Reading
Discovery Patterns and Probes Overview
Reading
Service Mapping and Business Services
Reading
CMDB Health Dashboard, Data Integrity, and Event Management
Reading
Module 9 — Performance Analytics and Reporting
Performance Analytics Indicators, Breakdowns, and Widgets
Reading
Dashboards, Reports, and Scheduled Reports
Reading
SLA Definitions, Workflows, and Breach Reporting
Reading
Analytics Hub, Predictive Intelligence, and Executive Dashboards
Reading
Module 10 — ITOM, ITBM, HRSD and Advanced Modules
IT Operations Management Overview: Event, Discovery, MID
Reading
IT Business Management: Project, Portfolio, Demand
Reading
HR Service Delivery Basics: Case and Lifecycle Events
Reading
Application Portfolio Management and GRC Basics
Reading
Module 11 — Real-World ServiceNow Projects
ITSM Implementation with Incident, Problem, Change Workflows
Reading
Custom Service Portal with Catalog and Knowledge
Reading
Integration Project with Third-Party Monitoring Tool
Reading
CMDB Cleanup, Service Mapping, and Automated Onboarding Workflow
Reading
Module 12 — Certification and Interview Preparation
ServiceNow CSA, CAD, and CIS Exam Preparation
Reading
Implementation Specialist Tracks Overview
Reading
Technical and Scenario-Based Interview Questions
Reading
Resume Building, LinkedIn Optimization, and Job Search Strategy
Reading
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